Maintaining a Retail Brand at Goodwill Central Texas
Goodwill Central Texas, E-commerce/Retail/Branding, 2014-2017, 2018-2021
Went from Graphic Design Specialist to Creative Manager for the Community Engagement team, leading a junior designer, and managing marketing and branding consistency internally and externally through 2 schools, 30+ stores,
Visual, Digital, Environmental Designer
Duration & Status
6 years, still in and around 30+ Goodwill Stores in the Greater Austin area
Team
Community Engagement Team, Production, Retail Stores
Goodwill Central Texas Stores Production
I played a pivotal role in the expansion of the Goodwill Central Texas (GCT) brand. In total, 12 new stores and a school were opened, and I had the direct responsibility for the planning, production, and successful installation of branding elements in 7 of these stores as well as the converting of the the previous Flagship Goodwill Store to The Goodwill Excel Center and Goodwill Career & Technical Academy. This not only contributed to the consistent representation of the GCT brand but also facilitated a welcoming and visually appealing environment for our customers. My biggest lesson learned throughout this experience was the importance of 'Measure Thrice, Install Once' to prevent costly mistakes. This mantra underscored the significance of thorough planning, precision, and meticulous attention to detail, which were instrumental in ensuring the success of our branding initiatives and avoiding expensive errors.
Highest Earning Halloween Campaign in Company History
In 2019, Halloween marked the most successful retail season in the company's history. Our 'Conjure Up Your Costume' campaign brought a complete refresh to our approach, setting it apart from previous years. We made a deliberate effort to emphasize choices by highlighting the options to either craft a costume from scratch or purchase a new one, accommodating customers with diverse budgets and preferences.
This strategy not only boosted our sales but also showcased our commitment to meeting the unique needs and desires of our customer base, making it a standout retail season.
Team Members: Devin Crase (Videographer), Melanie Grizzel (Photography),
Lena Lane (Costumes), Valerie Croes (VP Market & Communications)
Deliverables: :30 Commercial, Billboard, Social, Banner Ads, In-Store Campaign
The Goodwill Excel Center Graduation
The Goodwill Excel Center Graduation celebrates the Adults graduates and their families. I have been lucky enough to participate in The Goodwill Excel Center Graduations for 6 years. Each year I created the creative suite and also work the event with the rest of the Community Engagement team.
Deliverables: Invitations, Programs, Name Card, PPT Deck, Banners, Directionals