I make sticking points simple.
Information Architecture · Search · Self-ServiceSecurity Advisories
Making critical information easier to find.
Customer Experience · E-commerce · UX DesignTHWACK Rewards Store
Making a third-party platform feel like part of the community.
Generating a design isn't the same as designing a solution.
I’m interested in what happens beyond the interface—the workflows, information, constraints, and edge cases that determine whether an experience actually works.